Thank you for shopping at AKLuxury.lk. We value your satisfaction and aim to provide the best online shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 7 days from the date of delivery. To be eligible, your item must be unused, in the same condition as received, and in its original packaging.
Refunds
Once we receive your returned item and inspect it, we will notify you regarding your refund. If approved, the refund will be processed to your original payment method. Please note that shipping charges from the original purchase may not be refundable.
Exchanges
If you wish to exchange an item for a different size, color, or style, contact our customer support team within 7 days of receiving your order. We will provide instructions for the exchange process.
Non-Returnable Items
Certain items cannot be returned or refunded:
- Gift cards
- Personalized or custom-made items
- Perishable goods
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately. We will arrange a replacement or refund based on your preference and product availability.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item, defective product). In such cases, we will provide a prepaid shipping label.
Processing Time
Refunds and exchanges are processed within 5-7 business days after receiving the returned item. Refunds may take additional time to appear depending on your payment provider.
Contact Us
For any questions about our refund policy, contact our support team:
Email: akluxury2027@gmail.com
Phone: +94 768829919